All cushions are built to order helping to reduce waste - we ship typically ship one week from receipt of order.
Our stools are custom made to order in Philadelphia. Timing is typically 3 weeks from order to shipping.
At this time all orders are processed in the order that they are received.
If your location is not processing through our shipping system please contact us for support.
Please note that our overseas customers (outside of U.S) will be responsible for any import duties and customs requirements applied by their home country.
If you have any questions regarding international orders, please get in touch via the contact link.
Orders typically ship with a 2-5 day ship time via UPS or USPS. We do not offer expedited shipping as an option at checkout given that we build product to order anyway.
If your order is time sensitive please contact us and we will do our best to support your needs.
Your tracking number will be emailed to you using the email provided during checkout when your order is ready to ship.
We accept returns within 7 days of purchase. Overall though, we want you to be happy with your purchase. Please review product images carefully as well as dimensions provided.
Feel free to contact us if you have questions or would like more information before purchasing.
At this time, all returns are at customers expense. Customers must ensure goods are securely packed for safe return transit.
Once returns have been received, items are inspected for any use/damage, after that we will issue a refund for the cost of the items. No refunds are given for shipping charges.
Please return orders to the following address:
PO BOX 10
3576 West Chester Pike
Newtown Sq, PA 19073
Our cushions unique construction means that the covers are not removable.
We recommend spot cleaning or hand washing if possible.
ENNIS cushions can be machine washed - please use a short low temp cycle. We suggest washing the product on its own. Line dry or flat dry after. Do not tumble dry. Place the cushion top side down so the waterproof Cordura base does not catch the mositure inside. When ENNIS is fully dry, they can be fluffed up like a regular pillow if needed.
WINGSPREAD and FROEBEL cushions at this time should be spot cleaned opr hand washed.
We also remind customers that any products that include indigo denim can transfer color to light surfaces through abrasion over time.